Frequently Asked Questions
Applying for an Apartment
When should I start looking for an apartment?
As soon as you know you are going to move. Tell us your target move-in date and what you are looking for, and we will send you apartments that match as they become available. If your move-in date is less than 30 days out, we can still help — we usually have something available on a short timeline.
What is the application process like?
Find an apartment you want on our website, click Apply, and complete the online application. You will hear from a member of our leasing staff by phone within 24 hours of submitting.
What do I need to apply?
You will need government-issued photo identification, proof of income, and the information required to run a credit and background check. Applications are completed online.
Do you run a credit check?
Yes. A credit check is part of every application. Acceptance criteria vary from building to building, so a credit profile that does not qualify at one property may qualify at another.
When will I know the status of my application?
A member of our leasing staff will call you within 24 hours of submitting your application.
My application was denied. What can I do?
Acceptance criteria vary from building to building, so it is worth asking about other properties in the same market. Contact the leasing office for the city you applied in and a leasing consultant will review your application with you.
I have been approved. What happens next?
A leasing professional will contact you to sign your lease and collect any administrative fees. You will also schedule an appointment to pick up the keys to your new apartment.
Leases, Deposits, and Move-In Costs
Will I need a security deposit?
No. Mac Properties does not require a security deposit on our apartments.
How long are your leases?
Most of our leases run between 10 and 16 months. Your leasing consultant can tell you which terms are available for a specific apartment, since availability varies by building and by unit.
Do you offer short-term leases?
Leases shorter than 10 months are sometimes available, but they are priced at a premium. In most cases a standard lease term works out less expensive overall, even accounting for the extra months.
If a short-term lease is the only option that fits your situation, talk to a leasing consultant and they will tell you what is available and what it costs.
Do you offer furnished apartments?
No. All of our apartments are unfurnished.
Pets, Parking, and Building Policies
Do you accept pets?
Pets are welcome in most of our buildings. Some dog breeds are restricted and monthly pet fees apply. Check with the leasing office about the specific building you are interested in, since policies vary by property.
I need parking. What are my options?
Parking is available on a first-come, first-served basis at specific buildings and lots. Because availability varies significantly by property, call the leasing office in your city to find out what is available at the building you are considering.
Touring and Leasing Offices
Where are your leasing offices and what are the hours?
We have three leasing offices, one in each of our primary markets:
Chicago — 1350 E. 53rd Street, Chicago, IL 60615. Monday–Friday 8 a.m.–8 p.m., Saturday 9 a.m.–5 p.m., Sunday 11 a.m.–5 p.m.
Kansas City — 301 E. Armour Boulevard, Kansas City, MO 64111. Monday–Friday 9 a.m.–6 p.m., Saturday 10 a.m.–5 p.m., Sunday 11 a.m.–4 p.m.
St. Louis — 18 S. Kingshighway Blvd., St. Louis, MO 63108. Monday–Friday 8 a.m.–5 p.m., Saturday 10 a.m.–4 p.m., Sunday 12 p.m.–5 p.m.
How do I make an appointment with a leasing agent?
Text or call the leasing office for the city you are interested in:
Chicago (217) 387-5807 · Kansas City (417) 308-8545 · St. Louis (417) 457-2226
What are my public transportation options?
All of our neighborhoods are well served by transit. In Chicago, Hyde Park is served by CTA bus routes and the Metra Electric line, with stops at 51st/53rd, 55th/56th/57th, and 59th Street. In St. Louis, the Central West End MetroLink station connects the neighborhood to downtown and Lambert airport. In Kansas City, the Main Street MAX bus rapid transit line runs along the Midtown corridor.
For full schedules, see CTA and Metra in Chicago, KCATA in Kansas City, and Metro Transit in St. Louis.
What schools are in the neighborhood?
School assignments depend on the specific address. Chicago Public Schools, Kansas City Public Schools, and St. Louis Public Schools each serve our neighborhoods, and there are private and charter options in all three. GreatSchools.org is a useful starting point for comparing schools near a specific building.
Current Residents
How do I pay my rent online?
Pay your rent through the Mac Properties resident portal at mac.res.venn.city, or through the Mac Community resident app. Both let you pay rent, submit maintenance requests, and manage your account.
What is the Mac Properties resident portal?
The resident portal is where you pay rent, submit and track maintenance requests, and manage your lease and account details. You can reach it at mac.res.venn.city or through the Mac Community resident app on iOS and Android.
How do I log in to the resident portal?
Go to mac.res.venn.city and sign in with the email address on your lease. If you have not set up your account yet, or you cannot get in, contact your property manager through the Mac Community resident app or call the resident help line for your city.
How do I submit a maintenance request?
Submit maintenance requests through the Mac Community resident app or the resident portal at mac.res.venn.city. Requests are routed to the property manager or maintenance technician for your building.
I have been locked out of my apartment. Who do I call?
Text or call the resident help line for your city:
Chicago (217) 387-5807 · Kansas City (417) 308-8545 · St. Louis (417) 457-2226
You can also submit a request through the Mac Community app or the resident portal at mac.res.venn.city, and it will be routed to the right property manager or maintenance technician.
My child just turned 18. Do I need to add them to the lease?
Yes. Call your leasing office and a leasing consultant will modify your lease.
What is the resident referral program?
If you refer someone who rents an apartment from us and they list your name and email on their application, you receive a referral credit. In Kansas City and St. Louis the credit is $500 per new lease; at all other properties it is $200 per new lease.
To qualify, you must be a current resident when your referral moves in, and you cannot refer someone we are already in contact with. Referral credits are applied to the lease rather than to an individual resident. Unless you are a licensed broker, total referral credits are capped at $2,000 per year.
Commercial Leasing
Do you lease commercial or retail space?
Yes. We lease ground-floor retail, restaurant, and office space in many of our buildings. See our commercial properties page for the buildings involved and leasing contact information.