Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Move-In Survey

I think new residents should be given some basic information when they move in such as package delivery procedures, how to use the thermostat in the unit and phone numbers if you have questions . The overall move in went well.

Mac Properties Maintenance Survey

Great Experience moving in

Beautiful building and the applying process was easy. So excited about moving in.

Mac Properties Move-In Survey

Chastity was a great help when I arrived. She made me aware that we needed to access 2 elevators to get to the 3rd floor, and luckily my movers were okay with this when they arrived at the building. All of the plumbing is in good working order, and the maintenance staff showed me how to access the fitness room and use the thermostat. The bedroom door had a stain on it that I am hoping was soda. I'm cleaning it off now and trying not to disturb the paint. Jessica has been very good with my additional questions so far. I see that I will have to get cable in order to see over the air channels like ABC. Right now, I look forward to settling in.

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Move-In Survey

I'm so impressed by this place and i've only been here for a day! The website and staff members are incredible. Looking forward to an amazing living experience. So glad i chose this property and management leadership. Keep up the great work.

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

No

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

The residents module is not working, for a week now!

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Not one that you'd want public.

Mac Properties Maintenance Survey

No

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Move-In Survey

Great move in experience

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Fast response very satisfied

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Move-In Survey

Nicole Goodnight has been amazing. She has guided me through the search as well as the move in process and I couldn't be happier!

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mallory encouraged me to follow up with Melissa about this gas leak, which had been looked at previously. Melissa entered an order and was able to send maintenance the same day. Stephen was working by himself, and really did a great job. He responded quickly, fixed the leak and explained everything he did. I really appreciate everything the staff did to help.

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Very impressed with the attention that has been given to my issues. Thank you, as always, for a quick response:) Nothing major thankfully. Still I feel that everything was given immediate attention.

Maintenance People are Great

We had to repair and replace our washer/dryer unit. The maintenance people who came were friendly and helpful. They fixed the washer right away and were so pleasant to deal with. You can tell they really care about their work. Thanks!

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

3 month update

We found Shoreland by chance, just driving by on our way out of town. The character of the place and amazing location drew us in and we were ecstatic to see modern amenities in the units. The Shoreland staff has been helpful and attentive thus far and the building is well looked after. Our washer break down and they worked to fix it in a timely manner and followed up a few days later to confirm it was up and running. We're very happy here! My small critique, our elevators on the 5th floor are missing the beautiful decals on the elevator; I wish we had them! :) *wink wink*

Mac Properties Move-In Survey

It contains useful information, however, some of them are outdated, for example the internet service aviailable to us has no longer the Xfinity. We can only use AT&T here. The website should replace the obsolete information so that we will be more efficient in moving in.

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

James was very quick and efficient, as always. He also checked the thermostat while he was here and answered my question.

Mac Properties Maintenance Survey

Great stuff!

Mac Properties Maintenance Survey

Mac Properties Move-In Survey

I’ve lives with Mac apartments for years and i couldnt be happier with the new team. the property manager Monique is awesome! she solves any issues RIGHT AWAY. the maintenence guys (James and Leon) are awesome. they are super friendly and very approachable. great team !!!

Mac Properties Maintenance Survey

No

Mac Properties Maintenance Survey

No

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Move-In Survey

I Had the Pleasure Of Working With Ashlie & Malarie Both Pleasant Young Women, Knowledgeable And Possesses Great Communication Skills

Awesome staff, Awesome building!

The Shoreland is a wonderful building. The front desk staff is very polite and friendly. The building has a true community mentality. Very dog friendly if your pet owner. They even have a room dedicated for pet grooming so you don’t have to groom your pet in your apartment. Having the washer and dryer is a huge convience. The tenant storage is also wonderfully convenient. Our apartment though small is very nice. Some people complain about the heating cost being charged year round but I myself appreciate the flat rate bill! The lobby is awesome for studying or leasure. Areas of improvement: Repair requests response time could benefit from a greater since of urgency. Cable in the entertainment room would be great as the current atenna setup is pretty limited. I think it would drive a lot more traffic & engagement around the entertainment room. Advice to management: Walk the building more frequently as the cleaning staff isn’t cleaning as thorough | often as they should be. You walking the building and checking the floors daily will ensure an even better resident experience and enforce accountability. They sometimes neglect the pooch room and trash rooms however these areas should be cleaned daily or min 2-3 times per week. If you all improve the three opportunity areas this would be a perfect review.

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Keep up the good work.

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Move-In Survey

This is my fourth year residing in the Shoreland. What a wonderful place. I know most of the staff on a first name basic. Service is excellent!!!

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

There has been a warm and more than sufficient welcome for my family here at the Shoreland

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

I had a problem with my washing machine, and the Shoreland maintenance staff came and fixed it the next day! Couldn't have asked for better or more prompt service.

Mac Properties Maintenance Survey

No

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

No

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Shoreland apartments is the best place to live in Hyde Park hands down.

Mac Properties Maintenance Survey

The maintenance crew always does a great job. Thank you!

Mac Properties Maintenance Survey

Steven us awesome! He came quickly, discovered the problem and fixed it right away. Thank you!

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Move-In Survey

Staff is friendly and attentive to concerns

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

The maintenance team in Shoreland is incredible!

Mac Properties Maintenance Survey

Mia is awesome when it comes to managing maintenance requests. I can trust it will get solved if I ask her. Shoreland wouldn't be the same without her! Steven Childs was the technician who worked on my request this time and he did a great job.

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

I have lived at Shoreland for 5 years. I have always been happy with the services I received. Thanks to Steven & James (maintenance) for doing a great job. Thanks to the front desk personnel for job well done. I love it when I get great services.

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Very nice

It's expensive, but worth it.

Mac Properties Maintenance Survey

Not now

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

No

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey

Mac Properties Maintenance Survey